Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jjordan1
Level 7

Won’t connect to wireless network

My roku box won’t connect to my wireless network. Ive tried restarting the roku box ive tried restarting my wifi router nothing is working. If there something else i can try or just i just toss it 

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Won’t connect to wireless network

 

@jjordan1-

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router.  This has been reported lately with equipment from Xfinity and Cox, but there may be others.   

Affected users report the router configuration needs to be switched from g/n security back to b/g/n.  If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
jjordan1
Level 7

Re: Won’t connect to wireless network

thank you for replying

i forgot to mention that my mother has a roku tv and thats working fine would that still be a wifi problem  or roku box problem 

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makaiguy
Community Streaming Expert

Re: Won’t connect to wireless network

@jjordan1-

What Roku model and model number is giving you this problem? Settings > System > About will show you.

Diffrent Roku models have different capabilities.  Since most posters don't tell us what Roku models they have when asking questions and reporting problems, I don't really know if the b/g/n thing affects all Rokus or just some models.  If I had to guess, I'd suspect it is mainly the lower end Express and Premiere models that have cheaper single-band wifi radios that connect only to the 2.4 GHz wifi band that have the problem, and that higher end models with more capable dual band radios supporting both 2.4 and 5 GHz bands (as all Roku TVs do) don't have the problem, but I don't really know.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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LjRj88
Level 7

Re: Won’t connect to wireless network

My Roku express has been working and then it just quit. The Roku screen comes on and when you make a selection Netflix, paramount +, etc. it just tells can not connect to my wireless WiFi. We put all the information it asked for and still won’t connect. We have 4 other tv’s in the house and no problem with those. Now 3 of those 4 are roku TVs. One in our living is not but works fine. The other one I am have problems with has the Roku express. Any ideas what I need to try next?

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jjordan1
Level 7

Re: Won’t connect to wireless network

I have a roku express. The model number is 3900RW. I have 2 of them and none of them are working, one of them connect for about a second but then disconnected again 

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supercharka
Level 7

Re: Won’t connect to wireless network

this worked for me (xfinity). did it myself via 10.0.0... admin gateway login, back to b/g/n.

2/3 of my rokus went out the same day, so i knew there must've been an update messing it up. thank you!

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