Thanks for the posts.
Do you get an error message when you try to connect to your wireless network, or does the issue occur when you stream a specific channel? How far is your Roku device from your router? Have you tried connecting your Roku device to a different network and observe if you still face the issue. You can also try using a mobile hotspot as an alternate network. This will help us identify if this is a device issue or a network issue.
Please keep us posted.
Feel free to call me or email me at my account email address. I’ll walk you through everything. Here’s the answers to your questions:
to connect to your wireless network, or does the issue occur when you stream a specific channel?
every channel fails - this is happening on three simultaneous Roku tvs at my house
i will eventually get the 014.50 error when connecting to the network
How far is your Roku device from your router?
pretty close the tvs have been working for years in these exact locations I do have xfinity network extender pods but I don’t see that as an issue
Have you tried connecting your Rook device to a different network and observe if you still face the issue.
It connects to my iPhone generated personal network and then streams that phone is in turn connected to my home network
It also seems to join my xfinitywifi guest network which does not have security protocols. I can’t quite tell for sure because the signal strength is poor and I can stream.
These settings fixed mine. Have not checked overall performance, but changing my 2.4 ghz setting and 5.0 ghz setting fixed it. Comcast/xfinity Arris router. This is what my settings look like now.
Wifi mode 802.11 b,g,n
Channel width 40 mhz
Wifi mode 802.11 n
Channel width 20 mhz
I also have an Arris Xfinity modem - can you explain where you made these setting changes and what you changed vs default? Thanks
Here are my settings (they are not allowing me to modify these even though I am signed in ass admin):
Mode 802.11 g/n
Channel Selection: Automatic
Channel Bandwith: 20 (20/40 not selected)
Mode 802.11 a/n/nc
Security Mode: WPA2-PSK (AES)(Recommended)
Channel Selection: Automatic
Channel Bandwith: 20/40/80
All TV's are connecting on the 2.4GhZ Network
If your Roku cannot even see your SSID, the first thing to check is the channel your wireless is using. for the 2.4 GHz band (every Roku supports this band) the channel number must be 1-11. There are some access points/routers that also offer channels 12/13, but Roku will not see or connect to those channels. For the 5 GHz band (only some Roku devices have dual band radios) The channel must be below 49 or above 148. In between those two numbers the channels are usually labeled as DFS, and Roku devices will not see or connect on those channels.
Almost every wireless router/access point by default has the channel set to Auto. This means it can change its channel without your knowledge, and if it changes to an unsupported channel your Roku that was connecting fine will no longer connect.
On 2.4 GHz, it is recommended to use channel 1, 6 or 11, as these three have no overlap between each other. Every other channel has overlap with another channel, and this can cause interference that might make a connection difficult. Also, if you still have 802.11b enabled, see if there's a setting that only offers 802.11g or n. Almost nothing anymore uses .11b, and supporting the legacy protocol might also cause connection issues.
Thanks for that. As an update, it is working this morning without any changes. I am locked out from making the changes at the WiFi level - in both the xfinity app and when I directly log into the router. It states that they are being automatically managed and can’t be set at home.