Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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bbeck
Level 7

Won’t accept password to connect phone to device or connect to hotspot

Device has seemed to be encountering these issues more and more frequently.

 Device has been restarted numerous times and network reset, without any change. Both internet sources work, without a doubt. Just not for my Roku, unfortunately

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3 Replies
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Roku Employee
Roku Employee

Re: Won’t accept password to connect phone to device or connect to hotspot

@bbeck 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lauracreel18
Level 7

Re: Won’t accept password to connect phone to device or connect to hotspot

After restarting several times it still won’t accept my password. My wireless internet is working on all my other devices just not the TV. 

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Roku Employee
Roku Employee

Re: Won’t accept password to connect phone to device or connect to hotspot

@Lauracreel18 

We recommend rebooting both your wireless router and your Roku device. 

In some cases, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Check out some wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device


Thanks,
Danny

Danny R.
Roku Forum Moderator
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