Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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shelbybaun
Level 7

Wireless

I just got the rca roku tv 3 days ago. It is showing the mac address as all o. I've hooked it up to ethernet and it worked, but I need it wireless. The tv we had before worked fine. The computer near the tv works fine. I have a roku upstairs and it works. So I don't understand why this one is not working. Its been updated. Help!!!

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Wireless

The MAC address is associated with the wifi radio card built into the tv.  A MAC address of all zeros indicates a failure of communication between the wifi radio card and the rest of the set.

Some have reported that doing a factory reset on the tv and setting it up again may restore operation.  If not, Roku only supplies the operating system for a "Roku TV". This sounds to me like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:
https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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shelbybaun
Level 7

Re: Wireless

I've called the number 4 times now. Just waiting for a tech to call me back and no one has. We have factory rest it. Updated it and everything. 

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