Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I just got the rca roku tv 3 days ago. It is showing the mac address as all o. I've hooked it up to ethernet and it worked, but I need it wireless. The tv we had before worked fine. The computer near the tv works fine. I have a roku upstairs and it works. So I don't understand why this one is not working. Its been updated. Help!!!
The MAC address is associated with the wifi radio card built into the tv. A MAC address of all zeros indicates a failure of communication between the wifi radio card and the rest of the set.
Some have reported that doing a factory reset on the tv and setting it up again may restore operation. If not, Roku only supplies the operating system for a "Roku TV". This sounds to me like a hardware issue that needs to be referred to the manufacturer of the set.