Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Wireless sign in

What do you do if your network requires a separate sign in other devices usually bring it up automatically but it doesn't come up on Roku so I can't actually connect to the internet

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Community Streaming Expert

Re: Wireless sign in

Are you trying to log into a network at a hotel/dorm/etc where, when using a web browser on a computer/tablet/phone, it takes you to a web page where you sign in?.  Once you've done this you can continue to use the net.

The Roku has no browser so an alternate hotel/dormitory method was added to version 8 of the Roku software several years ago.  With this feature, you utilize a wifi-equipped computer/phone/tablet to connect to the Roku via wifi-direct then use the computer's browser to log into the network through the Roku. Some older models, though, may not have this capability and I haven't been able to locate a list of which models do and don't.

This Roku page explains the process:

If you don't get the hotel or college dorm prompt at step 7, it may mean you an older Roku without this capability.


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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