So my Roku express no longer connects to my primary wifi. It sees the network, it just won't connect. Weird thing is I am able to connect to the wifi extender in the basement running on the same wifi. I'm on the second floor so connecting to the basement isn't the desired option. And yes, I'm sure the password is correct and I'm able to connect other devices to the primary network just fine. I've had the same network id and password for 4 years and just yesterday Roku just decided to stop connecting to it.
Sometimes rebooting both the router and the Roku is necessary when experiencing a connection or wireless SSID handshake issue. Possible that the automatic router reboot after your firmware update resolved your issue and reestablished the connection.
Software (and its configuration/settings) is the key component in connectivity - and in connectivity problems. Its crucial to keep firmware/software/drivers as updated as possible for all networked devices, so make sure to check for updates from time to time (even for devices that auto-update).
Something to put in your bag of tricks should your Roku lose its network connection again in the future:
Here's what has worked for me to re-establish my net connection. I usually have to do this on my most used Roku, a Streaming Stick+, several times a month.
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.
My roku premiere does not recoginse my linksys dual band router sometimes shows the ssid but poor signal even if it is set near roku stick tried and disconnects even with Dlink 615 same problem but happy to connect with hotspot of mobiles why so not able to understand. All routers tried are perfect working condition with other devices
All all possiblities of Factory reset network reset ect., .. [personal information]
Thanks for reaching out here in the Community!
If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?
Furthermore, please be advised that Roku Premiere is a single-band wireless device and is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.
Please keep us posted on how it goes.
All the best,