Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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AC1316
Level 7

Wireless internet disconnected randomly during an update and will not reconnect

I have 2 robust (an se and express). Both started to automatically update yesterday and are now disconnected to the wifi. They will not reconnect. The wifi is working on all other devices. I have restarted the robust and wifi router, had my internet company reset the router, and done a factory reset on the roku. Nothing is working.

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Wireless internet disconnected randomly during an update and will not reconnect

@AC1316

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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