Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Ray40
Level 7

Wireless connection issue

Hi, my Roku primer has been disconnected from the wireless network and restarting the router or the Roku doesn’t help. I have even tried the factory reset but it still doesn’t connect to the wireless 

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Wireless connection issue

Hey @Ray40

Thanks for reaching out here in the Community!

Please be advised that Roku Premier is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Ray40
Level 7

Re: Wireless connection issue

@RokuKariza-D The device has been working fine under the same network and router for almost a year now. I have restarted my router a couple times. All other devices are working fine and it’s just the roku that has suddenly decided to stop recognizing the wireless network. Do you think my Roku has a problem?

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renojim
Community Streaming Expert

Re: Wireless connection issue

@Ray40, what's the model number shown under Settings->System->About?  If it's 3920, all I can say is join the crowd.  I hope it's still under warranty.

Roku Community Streaming Expert

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