Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Hello. I have had a couple roku TV's that have already been set up. Now they will not connect to the internet although it sees the wireless connection and says it is connected. I got in touch with a person yesterday but I think it was a scam. They were offering me a couple of packages at a price. Anyway, they said that perhaps it is blocking my IP address. If I use my iphone no problem but if I connect to my home internet it will not work. None of the ROKU Tvs work nor will the express I just bought. All an internet connectivity issue. Any thoughts?
The only suggestion I have is to reboot your modem and/or router and maybe change the DNS setting in your router (126.96.36.199 or 188.8.131.52 are recommended). As far as who you spoke with, that was obviously a scam. It's pretty much impossible to reach anyone from Roku on the phone and anyone trying to get money from you is most definitely a scam artist.
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