Wi-Fi & connectivity

[StreamerSue]

@Toddwrtr  I agree. Average Roku lifespan is 3-5 years. They are cheap so why hold onto a Roku that’s like 7+ years old. Spend hours and days trying to diagnose it. But in less time you can run the store, buy a new Roku and be back to streaming 👍🏻

[Queenchef83]

I just bought mines a month ago and having this issues.. this is the 2nd Roku express I have bought and have had this issue. I see my wifi but it won't connect

[StreamerSue]

@Queenchef83  Can you please provide more information such as your model number and who is your ISP?

[Toddwrtr]

---

@Queenchef83 wrote:

I just bought mines a month ago and having this issues.. this is the 2nd Roku express I have bought and have had this issue. I see my wifi but it won't connect

---

If you are within the return window, I would exchange it for either the Express 4K or Streaming Stick 4K. These two models have upgraded Wi-Fi chipsets over the Express HD.

[Jayde]

I could not post model number because first thing asked was to get on line. I bought my Roku about a month ago and did fine for 3 weeks. This week I’ve restarted my router and factory reset Roku at least 50 times over the week. (On all 3 devises) 

I gave Comcast a call and asked them to run a diagnostic and restart my router. They said everything fine (and I couldn’t argue because my iPad, iPhone and Mac all worked great) 

then about 30 minutes after the reset everything started working. 

[StreamerSue]

@Jayde  Your model number is stamped on the outside of your Roku 

[AvsGunnar]

@Queenchef83 and @Jayde 

If you have a 2.4ghz-only Roku device (Roku Express 3930/3931/LE and Roku Premiere 3920/3921), or are trying to use any Roku device on the 2.4ghz band of your network and have a Cable ISP (Xfinity/Comcast, Cox, or AT&T), firmware updates to their routers are causing connection difficulties and issues.

You may be able to able to connect intermittently, or just experience very stubborn connections/disconnections.  This is a known issue and reported on various network forums as well as in this Community.

In order to prevent the disconnections on the 2.4ghz band, or to regain a lost connection, simply change/Edit your 2.4 ghz band's Wireless Mode in these cable routers to reflect b/g/n rather than g/n or whatever it is currently set to.

Instructions for the various ISP's are below. 

---

Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)

Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)

AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

---

Feel free to post back with an update or if you need more help.

[Jayde]

Thx. Good to know