Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I am having trouble connecting my roku to my wireless internet and my keeping my remote connected. When I plug in my roku stick to tv, it loads and starts trying to pair with my remote. Sometimes it will connect to the remote and I will go to settings to try and connect to the internet but the screen will freeze and my remote will unconnect. I can’t use the remote app because my roku is not hooked up to the internet yet. Sometimes it will let me complete the process and but then it happen again the next time I try and use my roku. I’ve been going through this on a daily basis.