Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rjvandoel
Level 7

Wireless Network Issues - Wireless Router Works For Other Devices

Roku Express device finds the 2.4 wifi signal. Can’t connect wirelessly. Wireless router is functioning just fine as other devices connected to either 2.4 or 5 GHz bands work. Even other Roku Express devices. Obviously restart the wireless router and the problem corrects but it will just end up happening again in the next few days. We shouldn’t have to keep doing this though so I’d appreciate something that’s fixes this. I’ve seen similar issues and I bet it’s tied to a recent software update. 

model:  3900X - Roku Express

serial number:  YG009F438378 (C33899438378)

 software Version: 10.0.0 * build 4209-51

 time stamp: 2021-06-16T23:28:49Z

issue Id: 78-240-448

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renojim
Community Streaming Expert

Re: Wireless Network Issues - Wireless Router Works For Other Devices

I don't know if it will help or even if it's your issue, but if your router's Wi-Fi channel is set to "Auto" try setting it to a fixed channel and see what happens.

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