Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mergens
Level 7

Wireless Connection Not Working With New Roku Express

Attempting to connect to home's wireless network with brand new Roku Express, entering correct password (even disconnected and reconnected using old 12-year-old Roku 1 and that worked fine). Followed all troubleshooting steps listed on television screen as well as here on the website to no avail.

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1 REPLY 1\
RokuNimfa-C
Roku Employee
Roku Employee

Re: Wireless Connection Not Working With New Roku Express

Hi @mergens

Thanks for reaching out here in the Community.

We're here to help you get connected to the network. If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please note that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.


Regards, 
Nimfa

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