Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Will not find router within 5 feet

My new premier device will not find my router. Is finding other routers I have never heard of but not mine sitting 5 foot below the device.

Help!!

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Community Manager
Community Manager

Re: Will not find router within 5 feet

Hi there, 

Thanks for reaching out. Which model of Roku Premiere do you own? (Settings>System>About)

As a reminder, Roku Premiere/Premiere+ (model 3920/3921) devices are only compatible with 2.4GHz wireless b/g/n networks. If your wireless network isn't broadcasting a 2.4GHz network, your device will not be able to connect to it. I'd recommend contacting your ISP to help modify your wireless router configuration to ensure it is broadcasting a 2.4GHz wireless network. That should help you get connected. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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