Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kshark
Level 8

Will not connect

I know many have posted but Roku deserves another post because this is TERRIBLE customer service! We’ve been using Roku for 6+ years, bought a second one last year and now suddenly both are useless. Our phones, PS4, PS5, Smart TVs, all have no issues. This is definitely a Roku issue. I’ll be switching to Amazon Fire. 

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5 REPLIES 5\
AvsGunnar
Community Streaming Expert

Re: Will not connect

There are plenty of postings here regarding troubleshooting steps as well as Roku's homepage regarding the different Roku models and connection issues/resolutions.

It is more helpful to explain your current situation you are experiencing as well as the troubleshooting steps you have taken as well as what you seeing in your network configuration.  Not to be overly critical because I know people become frustrated when their Roku's seem to stop working out of nowhere, but you also posted in another thread where troubleshooting steps were posted, and users updated what specifically helped them.  https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-is-not-connecting-to-home-wifi...

If the Roku disconnects (which is somewhat common with these devices), then sometimes a simple router restart and device restart will re-establish connection.  Other times, you have to look further into the network configuration to see if the issue lies there.  Other times, it is a device failure.  If multiple Roku devices go offline at same time, leads me to believe the router needs to be restarted, or some adjusting to the router settings need to be made.

If you need help troubleshooting, post back with your router model number and how your Wireless Settings are configured (or if you need help accessing them).  

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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Kshark
Level 8

Re: Will not connect

You’re correct, I am quite frustrated. Over read lots of reply’s. I have tried a lot of the suggestions. I have reset router, I have reset Roku, and have done a factory reset on the Roku. This issue is occurring on two Roku’s in our house. I have tried all these troubleshooting steps multiple times. My internet provider (spectrum) gives me two lines, a 5G and 2G. My Roku sees the 2G line, as it always has. I try to connect but says no wireless connection. As previously stated, everything else in the house is connected, no issues. 

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AvsGunnar
Community Streaming Expert

Re: Will not connect

Provide your router model, your ISP provider and your Roku model numbers which will allow members to give you a more detailed answer.  You will need to access your router's admin panel to verify and change settings in order to troubleshoot.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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Kshark
Level 8

Re: Will not connect

That sounds significantly out of my wheelhouse and should absolutely not be necessary. I did not purchase this device to then have to reconfigure my router. 

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AvsGunnar
Community Streaming Expert

Re: Will not connect

Unfortunately, you either have to make your network setup compatible with your Roku devices, or purchase a streaming device that is compatible with your current network setup.

Again, from your other posting at the thread, https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-is-not-connecting-to-home-wifi... note the response to the Community from a member that resolved his connection issue...

@Griffindor - Thank you so much for your help. We’re Spectrum customers and they changed the settings as you specified. On a 2.4 network band, it has to be strictly 20 MHZ. 

Maybe calling Spectrum can make the necessary changes you need.  Kind of running out of options here. You either have to change the settings yourself, find someone else who maybe can (Spectrum), or see if another streaming device will work with your network as currently configured. 

Remember the old adage about learning to fish for yourself?  In that spirit, will again offer that if you provide your router model number and your particular Roku device model numbers, will teach you how easy it is to configure your own router settings.  Then when your printer or computer drops off one day, you will know where to look.

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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