Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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D14U2NV
Level 7

Will not connect to wifi no matter what

Odd that my new Roku will not connect to wifi but old one works just fine. Called cable company and they said it's the Roku unit. I have factory reset, unplugged, and it still will not connect. Tried old one and voila works great. Do not see a clear answer other than blaming the wifi and recommending resets on everything which doesn't work. Anyone have an idea as to why a new Roku doesn't connect vs old??

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renojim
Community Streaming Expert

Re: Will not connect to wifi no matter what

What are the model numbers of your Roku devices displayed under Settings->System->About?  Who is your ISP?

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