Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Vaneknc91
Level 7

Wifi not found

I just bought the roku express device and my WiFi for some odd reason has a normal name and then a 5G version of it. I have no issues finding that 5G version of it in my phone, tablet or laptops; but I can’t find it in my roku device when trying to connect it. Has anyone had this issues before ?

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Wifi not found

Express units are the low end of the product line, and they support single band wifi at 2.4 GHz only.  That's why it does not see your 5 GHz wifi band. Can your wifi router be set to use the 2.4 GHz band?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos