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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Vaneknc91
Level 7
‎04-13-2020 06:12 PM

Wifi not found

I just bought the roku express device and my WiFi for some odd reason has a normal name and then a 5G version of it. I have no issues finding that 5G version of it in my phone, tablet or laptops; but I can’t find it in my roku device when trying to connect it. Has anyone had this issues before ?

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makaiguy
Community Streaming Expert
‎04-13-2020 06:57 PM

Re: Wifi not found

Express units are the low end of the product line, and they support single band wifi at 2.4 GHz only.  That's why it does not see your 5 GHz wifi band. Can your wifi router be set to use the 2.4 GHz band?

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I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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Wifi not found