Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jnicholson12345
Level 7

Wifi is connected then disconnected and wont turn backon

I have a hotspot and it connected to my roku. My wifi went out for a few days and then it turned by one then my roku would not connect to it or even pop up . so i got a new roku and the same thing happed

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Wifi is connected then disconnected and wont turn backon

Hey @jnicholson12345

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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