Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Ljrivera2008
Level 7

Wifi drops, only 1 antenna working??

I have been having Roku connectivity problems lately and have tried multiple things.. on the secret wifi screens antenna 1 has green signal and antenna 2 shows nothing. I've seen videos of people in the secret menu and both antennas have color? Can't seem to fix or update to fix. Any ideas

Roku premiere

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wifi drops, only 1 antenna working??

@Ljrivera2008 

Thanks for the inquiry.

What Roku model device do you have?

Try taking a look here for more tips about troubleshooting network connectivity: What should I do if I cannot connect to my home network or the internet?

We recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot.  If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Please keep us posted and we will assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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