Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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daisymariee
Level 7

Wifi Connectivity Issues, specifically with my Roku finding my Wifi

I am having a hard time connecting my Roku to my wifi. I have reset the router, the Roku, unplugged it, and even factory reset it.. and I still can’t get it to find or connect to my Wifi. Everything else in my house is connected to my Wifi, but when I scan for networks, my Wifi won’t show up, and when I try to type it in as a Private Network, it tells me that it is “Unable to connect to wireless network.” Please help, I haven’t been able to use my Roku in over a week!

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renojim
Community Streaming Expert

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

What's the model number shown under Settings->System->About?  Is your ISP Xfinity?  They apparently changed a setting in their customer's routers that makes them incompatible with Rokus.

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JennyVal
Level 7

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

I’m having the same exact issue and have xfinity. Is this something they’re going to fix or is this another mafia-like shove to force consumers to buy a product THEY want us to have?😡

bobcatjenny07
Level 7

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

I have the same issue. It was working fine yesterday morning and now its saying not connected i did eveything u did and all my other devices are on the Wi-Fi. I have the onn.roku tv!! Frustrating!!

Mobyred99
Level 7

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

I am having the same issue. The Roku picks up other networks in my neighborhood but does not recognize mine. I have reset multiple times with the same results.

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ronaldleone
Level 7

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

My Roku is saying it won’t connect to the internet 

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renojim
Community Streaming Expert

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

@Mobyred99  and @ronaldleone , what's the model shown under Settings->System->About?  Note that some models only support 2.4GHz and only channels 1 through 11.  The ones that support 5GHz only support channels below 50 or above 150.  If you have XFinity make sure the mode is set to B/G/N, not G/N.

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BartZLederman
Level 8

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

I ran into this problem as I noted in one of my other posts.

I chatted with a support person from TP-Link.  My connections worked fine for years, then two days ago suddenly stopped getting a good Internet connection, even though the Roku device said there was an excellent connection to my WiFi router.

The TP-Link support person suggested changing the channel assignment in the router from "Auto" (where it was connecting to channel 6) to fixed channel 11: then reboot both the router and the Roku at the same time (I gather this is to get them both working on the new channel).

This solved the problem for a couple of hours, then the connection slowed.  On my own, I went into the router again and changed it to channel 10, and I also changed the bandwidth setting from 20 MHz to 40 MHz.  I then did the "test network connection" in my Roku and got the highest speed connection I've seen for this device.  It has been working well for a day and a half, so for now I have a solution.

TP-Link didn't explain why the change, but it's possible that some source of interference popped up that was causing problems on channel 6.  I ran a program called WiFiInfo on a Windows Laptop: it will tell you about all of the WiFi connections your computer can find (which can be very interesting in itself).  It showed only me on channel 10, so that might be part of the solution.  I did not do any tests to see if changing just the bandwidth makes a difference.

So if you're getting a good connection to your WiFi router but bad internet from there, but your PCs and other devices have a good connection to the internet, I suggest you try changing the WiFi channel on your router and see if that helps.  If not, you can always change it back. You might also try one of the programs that tells you what's going on with all of the WiFi connections near you to see if lots of people are using one particular channel, and stop using that channel yourself if you can.

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BartZLederman
Level 8

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

I should have made it clear that this was with Roku devices that only work in the 2 GHz band. My Roku Stick, which can work in the 5 MHz band, did not see the problem.

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TLock
Level 7

Re: Wifi Connectivity Issues, specifically with my Roku finding my Wifi

What do we change to G/N not B/G/N and how does one do that?? @renojim 

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