Help

Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rowdmon
Level 7
‎05-04-2020 03:59 PM

WiFi connects. Local internet will net. Error code 014.50

I own two Rokus.  I recently bought another Roku. (The stick +) which is closer to the router than the older Roku version and yet it will not connect to the local internet. It will connect to the WiFi.  I have reset the router and the Roku multiple times and have even checked my MAC authentication as suggested my the error menu and it is good. Not sure what else could be the problem or what to do...maybe get a chrome-cast instead...  Any help would be greatly appreciated 

0 Kudos
Reply
1 REPLY 1\
makaiguy
Community Streaming Expert
‎05-05-2020 09:08 AM

Re: WiFi connects. Local internet will net. Error code 014.50

Although it seems counter-intuitive, you can actually be too CLOSE to the router such that the signal overloads the receiver's wifi radio.

This similar thread may help:
https://community.roku.com/t5/Network-Wireless-Wired-Connections/Roku-Streaming-Stick-Connection-Una...
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Reply