Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

WiFi Password change, frozen Roku Streaming Stick

I changed the password in my router and my Roku froze. I tried rebooting several times. It would come up and work for about 5 seconds then freeze. After some troubleshooting I unplugged the router and the Roku started working. In order to get back on my network I had to go to System->Advanced system settings and select Network connection reset. The Roku works ok now, it’s still slow sometimes.
I’m thinking about doing a factory reset.
Has this happened to anyone else?

Labels (2)
Level 12

Re: WiFi Password change, frozen Roku Streaming Stick

Factory reset is always a last resort. You may want to try the network reset again.

Before that, though, power down your router, modem, and Roku. Then, start them again, one at a time, modem first, with 2-3 minutes between each device.
Longtime Roku user
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Level 7

Re: WiFi Password change, frozen Roku Streaming Stick

I can't believe there isn't a horde of complaints about this.  I change my wifi network's password for the first time apparently since getting two ROKU sticks and both freeze as well.  If I bring down the network they respond but as soon as it's back up it freezes so you can't change the password on the stick.

Of course, when the network is down you can't set it up...  Nice bug.

Level 7

Re: WiFi Password change, frozen Roku Streaming Stick

I have the same issue. Frozen screen, remote not working. I set up a whole new cable modem and wireless router and it was easier and took less time than changing the wireless name and password on the Roku.

I've rebooted the whole shebang from modem to router to stick to remote and rebooting each in the recommended order waiting between each action and with all the trimmings such as unplugging the stick from the tv and the stick power cord at both ends and taking the batteries out of the remote and putting them back as the last task.

I've done the above several times but some extra resetting of the stick itself. This is ridiculous. It's been like this every time I've changed the password and usually it takes a few days (days - yes days) of trying and eventually all the stars are aligned at it works. There has to be a better way.

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