Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Renee59
Level 7

Why can’t I get connected to the internet all of a sudden

My Roku has been working great for 6 months and all of a sudden today 9/28/21 it stopped connecting to the internet. But WHAT I really want to know is why don’t the owners recall this bunch of mess and be through it!,, why can’t we speak to someone who can fix the problem or help us fix it. PLEASE HELP US Y’all owe us that much...

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makaiguy
Community Streaming Expert

Re: Why can’t I get connected to the internet all of a sudden

@Renee59-

Might your router be one supplied by your internet provider? If so, your problem may have be caused by a recent update to your router.  This has been reported lately with equipment from Xfinity and Cox, but there may be others.   

Affected users report the router configuration needs to be switched from g/n security back to b/g/n.  If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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