Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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eprinceep
Level 7

Why can't I get 5G internet connection on my Roku premiere 4K?

So I've been having a lot of issues streaming live TV on my Roku. It's a Roku premiere 4K streaming device and I can't seem to find my 5G when I search for it I've had my cable provider over so many times and I still have the same issue with my internet. The stuff I've been googling seems to point to the fact that I can't have 5G on my Roku. Is there some kind of signal booster or something that Roku can send me? Or is there a specific Roku device I should be using instead of the premiere 4k? I get error messages that says we have poor internet download speeds. Let me know. Thanks.

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2 REPLIES 2\
Strega
Level 15

Re: Why can't I get 5G internet connection on my Roku premiere 4K?

You can compare Roku models here:

https://www.roku.com/products/compare

If it says "single-band wireless" as it does for the Premiere (sorry), then it is 2.4GHz only.  Any model that says "dual-band" is what you want.

eprinceep
Level 7

Re: Why can't I get 5G internet connection on my Roku premiere 4K?

Thanks for the response! Been a new er ending issue over here. 

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