Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Why can’t I connect to my Internet

My Roku stick will not connect to my Internet at all. I even went and bought a brand new stick thinking maybe that’s the problem but it still will not connect I am getting an error code 014.40. My Internet is connected to everything else but the Roku stick. Can someone please help me with this?

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Community Streaming Expert

Re: Why can’t I connect to my Internet

@Shanetta01- Do you have Xfinity as your internet supplier?

Your problem may have been caused by a recent update to many Xfinity-supplied routers:

Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.

Otherwise, this has worked for me to re-establish a lost or ill-performing net connection:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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Roku Employee
Roku Employee

Re: Why can’t I connect to my Internet


Thanks for the post.

In addition to what @makaiguy has suggested, for more information about that error code, visit our Support page here: Set up or fix your internet connection


Danny R.
Roku Forum Moderator
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