Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mara1
Level 7

When are they fixing the issue with roku connections

Neither of my two devices are working and my internet connection is fine. 

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13 REPLIES 13\
RokuDanny-R
Roku Employee
Roku Employee

Re: When are they fixing the issue with roku connections

@Mara1

Thanks for the post.

Can you please specify the issue you are experiencing? What do you mean by the devices aren't working? What are the steps to reproduce the issue? Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. In addition, who is your ISP (internet service provider)?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mara1
Level 7

Re: When are they fixing the issue with roku connections

Yes I followed all steps and nothing works.

the internet provider is Comcast

the error 014.30

thanks

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Melbaltimore
Level 7

Re: When are they fixing the issue with roku connections

I am having the same problem and the same error message.

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renojim
Community Streaming Expert

Re: When are they fixing the issue with roku connections

@Mara1, ensure the Wi-Fi wireless mode in your router is set to b/g/n and not g/n.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Mara1
Level 7

Re: When are they fixing the issue with roku connections

The router set up is b/g/n thanks

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Tan21
Level 7

Re: When are they fixing the issue with roku connections

I am having the same problem. I have restarted my WiFi twice and still having the issue.

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Mara1
Level 7

Re: When are they fixing the issue with roku connections

Who is your internet provider?

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Czari
Level 7

Re: When are they fixing the issue with roku connections

I'm getting a "No Signal" message on my TV with Roku Express.

*I changed my WiFi to the b/g/n (802.11n) 2.4 gHz from 5 gHz - still doesn't work.

Is there another Roku device that is more reliable and will work on either 2.4 or 5 G?

Been troubleshooting this for two days.  My previous Roku, that was discontinued, worked well.  Very disappointed with this one.

 

Thank you.

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Pbritain
Level 7

Re: When are they fixing the issue with roku connections

I too have lost the Roku connection.  The Comcast internet is good.  I have turned the tv off three times and still no connection. 

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