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pkthebird
Level 7

What is a roku error -500? How to fix?

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I'm using comcast, and get a roku error -500? What does this mean? How do I fix it? Any insight would be great. Thanks.

I believe I'm using a Roku Premiere | HD/4K/HDR Streaming Media Player with Simple Remote and Premium HDMI Cable. I tried reseting my cable modem router and didn't help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: What is a roku error -500? How to fix?

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@pkthebird

Thanks for the post.

For more information about that error code and functionality, you'll want to contact Comcast/Xfinity support directly to inquire further. 

You can reach their support here: https://www.xfinity.com/support/?CMP=ILC_support_xfinityforum_re

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: What is a roku error -500? How to fix?

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@pkthebird

Thanks for the post.

For more information about that error code and functionality, you'll want to contact Comcast/Xfinity support directly to inquire further. 

You can reach their support here: https://www.xfinity.com/support/?CMP=ILC_support_xfinityforum_re

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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