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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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AdyH
Level 7
‎03-11-2020 08:49 AM

WIFI connect eror code 14.40 & 14.41 with Roku Express

Spent all day trying to connect to the wi-fi in vain.  Kept coming up with unable to connect and the error codes above.  Everything was correct the password and resetting the router & Roku made no difference.  Plusnet my ISP found the solution in the end.  Somehow my router was set up to not automatically add new devices.  I had to do a factory reset of the router then all worked fine.  Just posting this in case anyone else is completely puzzled why they cannot connect to WIFI.

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4 REPLIES 4\
makaiguy
Community Streaming Expert
‎03-11-2020 09:20 AM

Re: WIFI connect eror code 14.40 & 14.41 with Roku Express

Thank you for reporting your findings. Now if the people coming here will just do a search before posting ...
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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tibbierodriquez
Level 7
‎03-11-2020 02:31 PM

Re: WIFI connect eror code 14.40 & 14.41 with Roku Express

What is a isp?, I'm having the same problem in the middle of watching a program  my connection went out right network and password still no connection.

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makaiguy
Community Streaming Expert
‎03-11-2020 10:01 PM

Re: WIFI connect eror code 14.40 & 14.41 with Roku Express

ISP = Internet Service Provider
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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AdyH
Level 7
‎03-11-2020 10:03 PM

Re: WIFI connect eror code 14.40 & 14.41 with Roku Express

ISP=Internet Service Provider, the company that supplies your broadband/Wifi

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