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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GeeBee
Level 7
‎01-02-2021 03:31 PM

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Have re-entered password, restarted Roku Express and router. Any suggestions? Thanks. 

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makaiguy
Level 21
‎01-03-2021 08:23 AM

Re: Upgrade Roku streamer will not connect to wireless network but old unit will connect.

@GeeBee wrote:

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Have re-entered password, restarted Roku Express and router. Any suggestions? Thanks. 

Roku models Express, Express+, Premiere, and Premiere+ cannot connect to the 5 GHz wifi band, only to the 2.4 GHz band.  If you have a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

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