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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GeeBee
Level 7
3 weeks ago

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Have re-entered password, restarted Roku Express and router. Any suggestions? Thanks. 

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makaiguy
Level 19
2 weeks ago

Re: Upgrade Roku streamer will not connect to wireless network but old unit will connect.

@GeeBee wrote:

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Have re-entered password, restarted Roku Express and router. Any suggestions? Thanks. 

Roku models Express, Express+, Premiere, and Premiere+ cannot connect to the 5 GHz wifi band, only to the 2.4 GHz band.  If you have a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

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