Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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GeeBee
Level 7

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Have re-entered password, restarted Roku Express and router. Any suggestions? Thanks. 

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makaiguy
Community Streaming Expert

Re: Upgrade Roku streamer will not connect to wireless network but old unit will connect.


@GeeBee wrote:

Upgrade Roku streamer will not connect to wireless network but old unit will connect.

Have re-entered password, restarted Roku Express and router. Any suggestions? Thanks. 


Roku models Express, Express+, Premiere, and Premiere+ cannot connect to the 5 GHz wifi band, only to the 2.4 GHz band.  If you have a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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