Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CaliforniaGurl
Level 7

Updating software

Progress at 68% and is being super slow at updating software. Before this I tried a few times and it would stop around 50-something% and say to restart or check connection...Does anyone know of a CUSTOMER SERVICE PHONE NUMBER THAT ACTUALLY CONNECTS ME TO A LIVE PERSON? Please! Oh it's a ROKU EXPRESS btw

0 Kudos
1 REPLY 1\
renojim
Community Streaming Expert

Re: Updating software

Roku has limited support for Express models and even for the more expensive models you can't get a live person.  Try connecting to your phone's hotspot just to get through the update.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos