Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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pthomas859
Level 7

Update Bricked My Roku Premier

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it seems like the latest roku update has bricked our device. it now blocks all wireless routers provided by our isp. and, it is moderately irritating that they don’t provide an email for me to ask for help. because, do i have to go buy a new device or is that a waste of money because it will just happen again?

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makaiguy
Community Streaming Expert

Re: Update Bricked My Roku Premier

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@pthomas859--

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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makaiguy
Community Streaming Expert

Re: Update Bricked My Roku Premier

Jump to solution

@pthomas859--

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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pthomas859
Level 7

Re: Update Bricked My Roku Premier

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it was on b/g/n. no success

thank you for the effort tho

 

 

and filling out 140 characters not sure why, brevity is the source of wit said the bard

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DBDukes
Community Streaming Expert

Re: Update Bricked My Roku Premier

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@pthomas859 wrote:

it seems like the latest roku update has bricked our device....

That indicates it's just sitting there, doing nothing, or next to nothing.


@pthomas859 wrote:

... it now blocks all wireless routers provided by our isp. ...


That contradicts that. It indicates you are able to get to a Network screen, but can't see your network listed. So...

Brevity may be the soul of wit, but clarity is the way to get a Roku resolution. Describe exactly what's happening -- don't embellish, don't editorialize, just the facts -- and let's see if we can help. You've already tried a solution to a common cause for the problem, but do include that in the listing what what happened, and what you did, and when.

Oh, and just to be clear about which version of the Premiere it is, if you have the model number, provide that, too.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Update Bricked My Roku Premier

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Some other things to check with your router.

Premiere models have single band wifi that operates in the 2.4 GHz wifi band.  They can't even see the 5 GHz band.  So make sure your router has the 2.4 GHz band enabled.

Also, in the 2.4 GHz band, all Rokus support bands 1-11 as are used in North America.  Some higher band numbers can be used in some other countries, but again, Rokus can't see them.  Make sure your router is set to use a channel in the 1-11 range, and not an auto setting if it could choose a channel outside this range.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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