Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Elrondaragorn
Level 7

Unrecognized previously recognizedd device

Family room Hisense tv remote broke. Roku 2D box in bedroom remote wouldnt work on hisense got this app on my ipad and 2 iphones to recognize both devices at first. Sometimes connection has to be re established if i leave my house, today i had to shut down the other phone, which did not leave the house, for it to recognize the hisense, but the phone that left the house nothing works anymore, not even reinstalling app and manually imputing the ip address. They are signed into my roku account by email. My ipad so far isnt doing this. Shows anything free is **bleep**

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Unrecognized previously recognizedd device

Are you certain your phone is connected to the same Wi-Fi network as the Roku?

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Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Elrondaragorn
Level 7

Re: Unrecognized previously recognizedd device

yes i checked, my phone sometimes selects the wrong network so i have to reset it manually. Thats not the issue

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