Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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R-Gates7
Level 7

Unaddressed

After almost 2 years, Roku quit working. I tried all of the suggestions for rebooting, system network changes, factory reset. Now it is stuck on "Scan again to see all networks". I cannot get back to the main menu. I assume it is not fixable? We have high speed internet, and everything else is working fine.

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StreamerUser
Community Streaming Expert

Re: Unaddressed

You say it is stuck on "scan again to see all networks" - is this in the initial setup process after a factory reset? or when you go to Settings/Network/Set up connection ?

And when you say "stuck" - does it detect any networks? or is it just locked/frozen and wont respond to remote input etc?

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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