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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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R-Gates7
Level 7
‎06-29-2021 12:12 PM

Unaddressed

After almost 2 years, Roku quit working. I tried all of the suggestions for rebooting, system network changes, factory reset. Now it is stuck on "Scan again to see all networks". I cannot get back to the main menu. I assume it is not fixable? We have high speed internet, and everything else is working fine.

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StreamerUser
Community Streaming Expert
‎06-29-2021 01:11 PM

Re: Unaddressed

You say it is stuck on "scan again to see all networks" - is this in the initial setup process after a factory reset? or when you go to Settings/Network/Set up connection ?

And when you say "stuck" - does it detect any networks? or is it just locked/frozen and wont respond to remote input etc?

StreamerUser
Roku Community Streaming Expert

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