Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Farjana789
Level 7

Unable to reconnect to WiFi

My Roku premiere had been working perfectly until this morning where it can’t connect to my WiFi. I have another Roku device in another room which is working and has no connectivity issues. 

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4 Replies
renojim
Level 21

Re: Unable to reconnect to WiFi

Did it recently update to software version 9.3?  Check from Settings->System->About.

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Farjana789
Level 7

Re: Unable to reconnect to WiFi

It is on 9.2.0 but there isn’t any updates available 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to reconnect to WiFi

@Farjana789 

Thanks for the.

What Roku model device are you using? Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RHME
Level 7

Re: Unable to reconnect to WiFi

I woke up this morning to the exact same issue with my Streaming Stick+  I am also running 9.2.0.  The remote response time is also very sluggish.

All other devices in my household including my other streaming stick are working fine.  

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