Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rrra76
Level 7

Unable to join the network Direct roku 381

Connecting to Hotel wifi. Getting this error. Please advise thanks. 

Followed the steps.

https://youtu.be/MWyEH3y55rY

 

EFBEF75F-2465-4545-9A9C-0991977CB81F.jpeg

 

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makaiguy
Community Streaming Expert

Re: Unable to join the network Direct roku 381

Many hotels, dorms, etc, are set up with a wifi system that you connect to by logging in on a web page via an internet web browser.

The Roku has no web browser. In order to log the Roku into the net's web page, you use the browser on a wifi-equipped computer or mobile device and set it up to temporarily work through the Roku. You do this by connecting your computer or mobile device to the Roku via a wifi-direct connection. When you then log into the system's web page while connecting through the Roku it establishes the Roku's connection.

Note that this only works on a Roku that first has been successfully set up via a "normal" non-hotel/dorm connection.

This Roku page gives more details than the video you cited: https://support.roku.com/article/215058118

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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