Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Unable to connect to wireless network

Cannot get my roku to connect to internet. Never had this problem before please help

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10 Replies
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Level 9

Re: Unable to connect to wireless network

Nobody ever responded to you still?!  I'm having the exact same issue here.  Roku Express has worked for over a year now, suddenly on the Fourth of July it went out, cant connect to wifi at all, although other all other smart devices have no issues, only the Roku.  Where is customer service?!!! 😩

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Level 8

Re: Unable to connect to wireless network

Yes my problem started yesterday October 14, 2020. I spoke to someone at https://www.curtisint.com/product-support. today, they took down my model number, phone number, and my email, and said they would get back to me as soon as they can. I thought someone was stealing my WIFI, was about to call my wireless carrier. 

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Level 19

Re: Unable to connect to wireless network

They have nothing to do with Roku and are most likely a scammer.

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Level 8

Re: Unable to connect to wireless network

Wow! When I couldn't connect to the internet, after several tries, that is the website that showed up at the bottom of the screen, for assistance. 

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Level 19

Re: Unable to connect to wireless network

When you say your "screen", I assume you mean your phone or computer.  If it was on your TV screen, take a picture.

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Level 8

Re: Unable to connect to wireless network

It's my Roku TV screen, and I did take a picture.

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Level 19

Re: Unable to connect to wireless network

Can you post it?

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Level 7

Re: Unable to connect to wireless network

Called Curtis Support and they advised that they did not manufacture my device so they could not help me.

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Roku Employee
Roku Employee

Re: Unable to connect to wireless network

@KimIris27 @Ba1134rt 

Thanks for the post.

As @renojim mentioned, it would be very useful to post the screenshot of the issue you are experiencing and it directing you to this company so we can further investigate this issue.

In the meantime, we would recommend checking out some wireless troubleshooting tips on our Support page here: Tips for improving the wireless connection to your Roku® streaming device


Thanks,
Danny

Danny R.
Roku Forum Moderator
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