Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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banderson
Level 7

Unable to connect to wireless network right after taking it out of the box

Brand new roku express, just ordered off Amazon, trying to set up currently and it won’t connect to my internet. I am selecting the proper network, entering the correct password and it still won’t connect. I’m currently losing my mind as I’ve been trying for 2 hours to just connect to the internet. I’ve already tried restarting the roku device and my internet but it still will not connect. I’ve only had it out of the box for a couple hours and have never had a previous roku so (although I doubt it) it’s possible I may be missing something

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to connect to wireless network right after taking it out of the box

Hi @banderson

Thanks for reaching out here in the Community!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, please note that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Please keep us posted on how it goes.

All the best,
Kariza

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