Network - Wireless & Wired Connections

[Hdins2]

Ever since I took the new update, I am unable to connect my WiFi. I have done several things to try and fix this, it just simply wont connect.

Things I've done-

• Reset my Router
• Network Reset
• Soft Reset of Roku
• Hard factory reset of roku

Any other device on my wifi is connecting with no issue, its not an internet issue. Ever since I took the new update, it just will not connect. Please advise

[makaiguy]

Several people have reported success after receiving the 9.3 update via the suggestions in this post:
https://community.roku.com/t5/Remotes-Accessories/Roku-Streaming-Stick-remote-fails-after-new-system...

[RokuDanny-R]

@Hdins2 

Thanks for the post.

Can you please provide us with more information regarding your issue? What Roku model device are you experiencing this issue? Can you please provide us with the serial number on the Roku device?

With more information, we will be able to assist you further.

Thanks,
Danny