Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Unable to connect to WiFi

Ever since I took the new update, I am unable to connect my WiFi. I have done several things to try and fix this, it just simply wont connect.

Things I've done-

  • Reset my Router
  • Network Reset
  • Soft Reset of Roku
  • Hard factory reset of roku

Any other device on my wifi is connecting with no issue, its not an internet issue. Ever since I took the new update, it just will not connect. Please advise

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2 Replies
Level 20

Re: Unable to connect to WiFi

Several people have reported success after receiving the 9.3 update via the suggestions in this post:
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Unable to connect to WiFi


Thanks for the post.

Can you please provide us with more information regarding your issue? What Roku model device are you experiencing this issue? Can you please provide us with the serial number on the Roku device?

With more information, we will be able to assist you further.


Danny R.
Roku Forum Moderator
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