Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Hdins2
Level 7

Unable to connect to WiFi

Ever since I took the new update, I am unable to connect my WiFi. I have done several things to try and fix this, it just simply wont connect.

Things I've done-

  • Reset my Router
  • Network Reset
  • Soft Reset of Roku
  • Hard factory reset of roku

Any other device on my wifi is connecting with no issue, its not an internet issue. Ever since I took the new update, it just will not connect. Please advise

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Unable to connect to WiFi

Several people have reported success after receiving the 9.3 update via the suggestions in this post:
https://community.roku.com/t5/Remotes-Accessories/Roku-Streaming-Stick-remote-fails-after-new-system...
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to connect to WiFi

@Hdins2 

Thanks for the post.

Can you please provide us with more information regarding your issue? What Roku model device are you experiencing this issue? Can you please provide us with the serial number on the Roku device?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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