Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kelly1231
Level 7

“Unable to connect to Roku service”

Just bought a Roku device. I’ve been trying for 30 minutes to activate it but having trouble. And there’s no one I can speak to? What kind of customer service is this? What a joke! This shouldn’t be this complicated. 
Connected to my internet. I put in the code to activate but by the time I finish going through those steps, this “unable to connect to roku services” pops up literally every minute or two. I press check network settings and it says it’s connected. So I try again and the same thing keeps popping up. How can I get past this step? 

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boogernose
Level 18

Re: “Unable to connect to Roku service”

How are you connected to the net.

And what type of net service do you have?

Youve created an account here https://www.roku.com/ and linked it to your Roku?

Possibly a poor wif connection?

https://community.roku.com/t5/Getting-Started-Setup-How-to/Setup-Help-Getting-Started-with-Your-Roku...

---A problem clearly stated is a problem half solved---.
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