Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Vbarrer1
Level 7

Unable to connect the roku devise to internet

 
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MaryFranco
Roku Employee
Roku Employee

Re: Unable to connect the roku devise to internet

Hi @Vbarrer1,

Thanks for the post.

Try taking a look here for more tips about troubleshooting that network error code: What should I do if I cannot connect to my home ... - Roku

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

Keep us posted with what you find out.

Thanks,

Mary

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