Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Vbarrer1
Level 7

Unable to connect the roku devise to internet

The roku will not set up to any tv's in the house. We have already done the factory reset

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3 REPLIES 3\
AvsGunnar
Community Streaming Expert

Re: Unable to connect the roku devise to internet

What kind of Roku device (model)

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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BuckiDodge
Level 7

Re: Unable to connect the roku devise to internet

Express +

 

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makaiguy
Community Streaming Expert

Re: Unable to connect the roku devise to internet

Roku models Express, Express+, Premiere, and Premiere+ are lower end models that have single-band wifi that only connects to the 2.4 GHz wifi band.  They cannot connect to the 5 GHz wifi band and don't even see it. If you have one of these models and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.

There have been a number of reports lately of people that have routers supplied by their Internet Provider having their router's 2.4 GHz band disabled. They've had to have their Internet Provider re-enable the 2.4 GHz band, or even swap in a new router.

Another thing to check is which channel in the 2.4 GHz band your router is set to use.  Rokus only support channels 1 through 11 that are used in the US.  Some other countries also use a few 2.4 GHz bands above 11, but the Roku can't use them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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