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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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sh1396
Level 7
‎06-25-2020 06:17 PM

Unable to Connect Roku Express to Internet (NOT a network issue...)

I just got my new Roku, and set up according to instructions. It is NOT able to connect to the internet. I checked password several times, restarted router and Roku, and haven't had any luck. i confirmed that my internet is working. Additionally, router is only about 6 feet away from the Roku... Any suggestions or should I give up and return the Roku? 

 

Please note - I have already tried EVERYTHING in the support link for this. 

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renojim
Level 21
‎06-25-2020 10:40 PM

Re: Unable to Connect Roku Express to Internet (NOT a network issue...)

So it connects to your network but won't connect to the Internet?  Someone recently reported that changing his DNS settings in his router to Google's DNS (8.8.8.8) got his Roku to connect.

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boogernose
Level 18
‎06-25-2020 11:01 PM

Re: Unable to Connect Roku Express to Internet (NOT a network issue...)

Some people have also reported success by changing their password to a simpler one.

If anything else is logged in to the router temporarily log them out and focus on the Roku.

Do another Router restart wait a good 30 seconds before plugging it back in.

---A problem clearly stated is a problem half solved---.
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