Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Heyyofan
Binge Watcher

Re: Ultra works only on guest SSID

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I turned off the guest WiFi now it detects

how do I change a Roku tv from 5 GHZ to 2.4 GHZ?

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atc98092
Community Streaming Expert

Re: Ultra works only on guest SSID

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@Heyyofan wrote:

I turned off the guest WiFi now it detects

how do I change a Roku tv from 5 GHZ to 2.4 GHZ?


Most devices will connect to whatever band it sees the best. Instead of letting the device choose which connection, I use different SSIDs on my 2.4 and 5 GHz radios. That way I absolutely know which I'm connecting to. 

You can look at the network settings in the Roku, and if you see a channel number in use that is higher than 11, then you're on the 5 GHz band. If it's channel 1-11, then it's 2.4 GHz.

Dan

Roku Community Streaming Expert

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Heyyofan
Binge Watcher

Re: Ultra works only on guest SSID

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How do I go back to 5ghz from 2.4ghz?

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atc98092
Community Streaming Expert

Re: Ultra works only on guest SSID

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@Heyyofan wrote:

How do I go back to 5ghz from 2.4ghz?


On my network I use different SSIDs for 2.4 and 5 GHz. That way I know exactly which one I'm connected to. From what I've heard, there are some cable modems that don't allow that. If you can't rename your 5 GHz SSID, I don't think there's any way to "force" a device to use 5 GHz. Unless you turn 2.4 GHz off completely, but then you'll lose connection for any device without a dual band WiFi radio.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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r2detour
Newbie

Re: Ultra works only on guest SSID

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Turning off the guest network made mine work as well.  Thanks for posting.

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