Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 8

Ultra works only on guest SSID

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The Ultra was working fine for over a year on 2.4 and 5 GHz SSID. Then a week ago it dropped both. I tried:

-re-inputting passwords for both 2.4 and 5 GHz

-restarted Ultra

-unplugged Asus AC2900 router 

-unplugged Ultra

-did advanced settings reset network settings

-did advanced settings reset to factory

None of these worked until i tried the guest network and it connected. This is OK but then I lose Casting. Why did it lose connection? Why cant' I get it back on 2.4 or 5 GHz? 

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Level 8

Re: Ultra works only on guest SSID

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Found solution. Somehow router moved the Ultra into MAC filter list so it was not given permission to connect. I don't recall doing this, but maybe while I was playing w/ settings for something else?

View solution in original post

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Level 21

Re: Ultra works only on guest SSID

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Some dual band routers have the ability to direct a device to what it determines to be the best connection, regardless of 2.4 or 5 GHz. And virtually all routers are set to auto for channel selection. If the router determines that the 5 GHz band is best, AND it has set the 5 GHz radio to a DFS channel, the Roku will not be able to connect, as it doesn't support DFS channels. 

What I do is use a separate SSID for my 2.4 and 5 GHz radios, and also manually assign the channels. To avoid DFS, you need to be channel 48 or lower, or channel 149 or higher (going by memory here). Doing that I've never had an issue with any wireless device. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 17

Re: Ultra works only on guest SSID

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@atc98092 wrote:

To avoid DFS, you need to be channel 48 or lower, or channel 149 or higher (going by memory here)


Your memory is flawless.  The 5 GHz channels supported by Roku devices that can receive the 5 GHz band are 36, 40, 44, 48, 149, 153, 157, and 161.

More on DFS for those who care:

The other channels assigned to the 5 GHz band are shared with other uses such as military, radar, and weather. These channels are termed DFS (dynamic frequency selection) and routers are supposed to automatically switch to a different channel if they detect one of these channels are in use.  Many home routers don't even include them, nor are they supported by Roku devices.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: Ultra works only on guest SSID

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The 2.4 and 5 SSIDs have their own unique names. The Ultra was using 2.4 (no DFS) at the time it went down because it was usually less glitchy than the 5. The router is set to automatically pick best channel. Also, the guest network is on 2.4 and it works. So, why does the Ultra not connect back to the original 2.4? 

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Level 21

Re: Ultra works only on guest SSID

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@B_R wrote:

The 2.4 and 5 SSIDs have their own unique names. The Ultra was using 2.4 (no DFS) at the time it went down because it was usually less glitchy than the 5. The router is set to automatically pick best channel. Also, the guest network is on 2.4 and it works. So, why does the Ultra not connect back to the original 2.4? 


That, I can't answer. I realize many people have had WiFi connection issues with some Roku players, although that's mostly just been the Express. 

Have you tried doing a Network Reset in the Settings/System menu? That has worked for some users. Nevermind. After I posted I saw your original post again.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 17

Re: Ultra works only on guest SSID

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I don't understand why this has worked for me, but ...
Try restarting your router, then when it comes back up, restart your Roku and try to reset your wifi connection.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 8

Re: Ultra works only on guest SSID

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Found solution. Somehow router moved the Ultra into MAC filter list so it was not given permission to connect. I don't recall doing this, but maybe while I was playing w/ settings for something else?

View solution in original post

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