Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Ultra is 2.4GHz???

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A new 2019 Ultra cannot connect to Dual Band 5GHz and uses OLD 2.4GHz. WHY?

No good answer from ROKU I throw this OLD wireless 2.4GHz Ultra in the TRASH! it is JUNK!

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Level 19

Re: Ultra is 2.4GHz???

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@Bigger-J Thanks for reaching out. A few things that may help here: 

- As previously mentioned, Roku devices do not support connecting to DFS wireless channels on the 5GHz spectrum. 

- Your Roku device will connect to the band of your network with the highest RSSI. If you want to connect to only 5GHz networks, we'd recommend separating your SSIDs for each band, and pointing your device directly to your 5GHz SSID. 

 

Thanks,

Tanner

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Level 18

Re: Ultra is 2.4GHz???

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It only supports non-DFS channels.  Try a channel 48 or below or 149 or above.

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Level 19

Re: Ultra is 2.4GHz???

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@Bigger-J Thanks for reaching out. A few things that may help here: 

- As previously mentioned, Roku devices do not support connecting to DFS wireless channels on the 5GHz spectrum. 

- Your Roku device will connect to the band of your network with the highest RSSI. If you want to connect to only 5GHz networks, we'd recommend separating your SSIDs for each band, and pointing your device directly to your 5GHz SSID. 

 

Thanks,

Tanner

View solution in original post

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