Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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rickeames
Level 8

Two expresses, both fail with new wireless router

I upgraded our network router from a NetGear to a Amplifi Alien. I then noticed that both of our roku expresses will not connect to the router. They will acquire wireless then say they can’t see the internet. My ultra has no such problem. Need help in solving this as this is very odd. 

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31 Replies
boogernose
Level 18

Re: Two expresses, both fail with new wireless router

Usually this involves rebooting the Router......

are you trying the 2.4 ghz band?

log all other stuff out and try....

---A problem clearly stated is a problem half solved---.
rickeames
Level 8

Re: Two expresses, both fail with new wireless router

I’m going to try all the tricks tomorrow. The router is new and just setup. It’s definitely 2.4 (older express). The router sees them. They just aren’t getting internet. They are being assigned ip’s in the 192.168.160.x range. They just won’t connect. Ultra right next to it, no problem, but that’s on 5 instead of 2.4. 

AvsGunnar
Level 9

Re: Two expresses, both fail with new wireless router

Looks like you know how to access your router's settings so maybe just a quick check on things...

1. 2.4gz broadcast is ENABLED. (normally by default, but may be unchecked)

2. Broadcast channels for 2.4gz is set between 1 and 11.  Sometimes this is set to AUTO.  I believe some say channels  1, 6, and 11 seems to help Roku devices (since they do not overlap/preferred), but you can download  and use a wi-fi analyzer app to see congested channels after you get it connected and working. First have to connect before trying to optimize connections.

See if these basic steps help.

rickeames
Level 8

Re: Two expresses, both fail with new wireless router

Alright, fully reset my expresses, still absolutely refuse to connect to the internet.  They see the wireless, they check the mark that says they have connected, but then red X the "connected to internet" part. Other 2.4 devices are doing fine (like all of my iOt things). It's just these two expresses having a huge issue, even fully refreshed.

And they are on channel 11, single speed (20). So, couldn't be simpler.

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AvsGunnar
Level 9

Re: Two expresses, both fail with new wireless router

Another thought after re-reading your post.

If the Express devices are seeing your 2.4 gz network then maybe as simple as making sure your Express devices are using the correct password to try to connect to new router.  Again in your Router Settings, make sure you have the desired Network SSID password for your 2.4 gz set to what your Express is trying to connect to.

Since you are using two existing Express, it is probably just using the stored passwords on your roku under

, SETTINGS...SETUP CONNECTIONS...WIRELESS

If it is scanning for and finds your 2.4gz connection, then router is broadcasting.  If when you press CONNECT, and it does another scan and gives you an error pop-up box that says UNABLE to CONNECT to WIRELESS NETWORK, then that is often a password mismatch.

 

I kind of read your post two different ways so not sure exactly what you were encountering.

 

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rickeames
Level 8

Re: Two expresses, both fail with new wireless router

No, I reset it and I connect to the network, entering the right password. Then I get a screen that shows the checkmark for "connected to wireless" and then a red "x" for "connected to internet" then a new screen that tells me I'm not connected to the internet code 009.

 

Update: I went into the secret menu and looked up what IP it thought it was.  It gives me a 192.168.1.* number, when the router is assigning on 192.168.160.* I have no idea where it even got the IP it thinks it has, but that would entirely explain it's inability to connect to the internet.

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AvsGunnar
Level 9

Re: Two expresses, both fail with new wireless router

Yes. I was headed back to router settings because the Express is seeing it.  

I was actually thinking it was going to be your DNS settings to be honest.

So has it started working now?

 

You probably know this but "for the most part" unless changed, the router itself will start with 192.168.0.1 (or the like)or 192.168.1.0 (or the like) and then the longer address 192.168.1.160 will be assigned to the individual connected devices.

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atc98092
Level 21

Re: Two expresses, both fail with new wireless router

Any chance the new router has configured the 2.4 GHz radio as a guest network? Perhaps it's not routing the Roku devices correctly. 

I don't have any Express devices, but I do have three Ultras (two hardwired, one wireless), two TVs (one wired, other wireless 2.4GHz) and one Premiere (wireless 2.4 GHz). No connectivity issues with any of them. I have found that I prefer having independent access points in my home, rather than using the wireless built into my DSL modem. Better coverage and I never seem to have this sort of issue. 

I think the best on the market is the Ubiquiti UniFi system. A little tricky to set up, but some rock solid hardware. But you have to manually set the channels, as they seem to default to the DFS channels. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
rickeames
Level 8

Re: Two expresses, both fail with new wireless router

No, it's not working now. The Express insists on giving itself an IP address from the old network, regardless of what the DHCP server is trying to give it.  It's stuck with the 192.168.1.* address instead of accepting the 192.168.160.* address from the router. I can't figure out how to erase whatever is storing that.  It's refusing to release it.

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