Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Two devices only one seeing all networks.

I have two Roku Express devices. The primary unit is only seeing one available network (I have 3) and it is at low strength. The secondary unit, when placed in the primary unit’s exact location, using the exact same hdmi and usb connections, is able to see all networks at full strength.

clearly the primary unit is not working properly. Do I need to replace it or is there some other fix I can use?

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5 Replies
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Level 21

Re: Two devices only one seeing all networks.


@Ericm1 wrote:

I have two Roku Express devices. The primary unit is only seeing one available network (I have 3) and it is at low strength. The secondary unit, when placed in the primary unit’s exact location, using the exact same hdmi and usb connections, is able to see all networks at full strength.

clearly the primary unit is not working properly. Do I need to replace it or is there some other fix I can use?


Before replacing, there are two things to try. First is to perform a Network Reset. You'll find this in the Settings/System/Advanced system settings. It deletes all stored network settings, and is the first thing to try. Other than that, a full system factory reset might clear the issue, assuming something in the network drivers are messed up. There's a hidden WiFi menu that allows resetting the network drivers themselves, and that might be worth attempting before doing the big wipe. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Two devices only one seeing all networks.

Did the network reset - no help. Did a full factory reset, same result.

guess the unit is shot.

thanks for trying

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Level 21

Re: Two devices only one seeing all networks.

Worth a shot. At least we tried. And currently Roku players are really inexpensive, so not too much to just replace. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Two devices only one seeing all networks.

@Ericm1 

Thanks for letting us know about the issue that you are experiencing.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Two devices only one seeing all networks.

Hi Danny, As indicated in my original post, my other Roku unit has no trouble connecting to any of my networks in the same exact location and the signal is strong.
My Roku email address is the same as this one.
Serial number of the unit is yg00c3129789.
 
Thanks.
 
Replied via email also. Don’t know how to send PM.
 
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