Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Rw4good
Level 7

Trying to use hotspot to connect Roku device

Trying to use hot spot on iPhone to get internet service to Roku express . 

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Trying to use hotspot to connect Roku device

@Rw4good

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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renojim
Community Streaming Expert

Re: Trying to use hotspot to connect Roku device

Make sure your phone's hotspot is configured to use 2.4GHz and a channel from 1 to 11.

Note that if you're attempting to use this as its permanent Internet connection you will go through your data in no time at all and even if you have "unlimited" data your provider probably throttles your data rate to something so slow as to be useless for streaming video.  Read the fine print of your cellular agreement.

Roku Community Streaming Expert

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hendrymichal
Level 7

Re: Trying to use hotspot to connect Roku device

You can not do it. Once I need to open a website 6clicks and I try to connect hotspot but I was unable to do it. In my opinion, you have to find another way.

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makaiguy
Community Streaming Expert

Re: Trying to use hotspot to connect Roku device


@hendrymichal wrote:

You can not do it. Once I need to open a website 6clicks and I try to connect hotspot but I was unable to do it. In my opinion, you have to find another way.


lf you were trying to use your phone as a WiFi hotspot and connect to a website at the same time ON THAT SAME phone, no it won't work.  You should, however, be able to connect a second WiFi equipped device (like your Roku) to the phone's hotspot and use the phone to connect the second device to the internet.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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