Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
laurenp19
Level 7

Trouble with setting up in dorm says password is incorrect

I am living on a college campus and we have community wifi. When I am setting up the network and click on hotel and dorm connect it takes me to the instructions. I have no trouble until I get to step three every time I enter the password it says incorrect password I have tried on multiple devices and all my roommates have tried. Does anyone have any advice?

0 Kudos
2 REPLIES 2\
paradoxl
Level 7

Re: Trouble with setting up in dorm says password is incorrect

I had this problem in a hotel.  I restarted the device by going to Settings>System>System Restart.  When it restarted I was able to connect by re-entering the connection info.

0 Kudos
JillianOnTV
Level 7

Re: Trouble with setting up in dorm says password is incorrect

I know this is old but I went ahead and searched for answers, and saw that customer support did not answer this question anywhere. So then, I went and contacted customer support, and they were zero help. 

 

I figured it out on my own. 

Go into your wifi settings, as if you were going to change the password. 

You need to make sure that WPS (2.4GHz) is toggled to on. Roku apparently needs to connect to WPS. They won't tell you this, they'll give you the run around and tell you to contact your internet provider and make them change your wifi password, or tell you that you're wrong for whatever reason. But that's all it is. A huge headache for a little click.

Hope this helps someone!

0 Kudos